Fast replies help, but guests mainly need accurate information at the right time. AdminLitoral’s coastal experience shows that communication is daily operational work alongside rates, calendars and property preparation.
Before a booking
Confirm capacity, available amenities, parking, resort access and the rules for the requested dates. Avoid promising pool access or a parking space when these depend on season or resort policy. Put the rate, cancellation rules, deposit and any extra costs in writing.
Before arrival
Send the correct address, check-in window, access steps, contact details and instructions for the guest registration form. For a resort apartment, explain building access separately from amenity access. Check that the guest received the details and can enter smoothly.
During the stay
Provide a clear support channel and respond promptly to faults or questions. If a repair is needed, agree a suitable time with the guest, coordinate the team and update the owner. Do not leave a small issue unresolved until checkout.
After departure
Arrange the property check and cleaning, then respond respectfully to feedback and reviews. Repeated comments about instructions, amenities or cleanliness help improve the home and its listing.
Legal and tax information reflects September 2026; check current rules and your own circumstances before filing.